Skip to main content

MTNL is still sarkari

Last week, i went to subscribe to MTNL's broadband connection. I already have a Hathway broadband connection at my house, but I am not happy about thier service. Hathway's customer call number is pathetic and quite some of thier staff have no knowledge as to how to settle our queries. And thier billing department is worse; they have twice over-charged me and on several other occassions have not solved my queries to my satisfaction. But this piece is not about Hathway. It's on MTNL.

Anyway, much to my dismay, MTNL has already started to demonstrate its lack of customer service. As it was me who applied for the broadband connection, I did so under my name. But my telephone connection (through which the broadband connectivity will flow) is in my mom's name. Naturally, I did not knew that since the broadband connection has to be in the same person's name in whose name the telehphone connection is.

After three days, they called me to thier office to change the name in the original application form. I did that. Yesterday they called me yet again, to tell me that my mom's signature was now required since the name on the application now stands changed. So i went there to get the form and will now have to go back tomorrow, yet again, to submit the form signed by mom.

3 unnecessary visits to thier office, in addition to the first one, to submit the form for the first time. With MTNL now claiming how advanced they have become, couldn't they have guided me properly in the first instance itself? As if this is not enough the waiting period for getting a broadband connection in my telephone exchange (Malabar Hill, south Mumbai) is around two months! Hail technology!


Popular posts from this blog


As the country oldest mutual fund scheme, now US-64 Bonds, are set be redeemed, it’s tough to find an equally alternative investment. There are some that come closeThe oldest mutual fund scheme in India, Unit Trust of India (UTI)’ Unit Scheme – 64 (US-64), will soon be no more. After more than 40 years of existence, curtains will fall on the US-64 bonds that mature on 31 May 2008. UTI has already sent out letters to all bond-holders about the redemption; investors are told to submit their original certificates, take their money back and leave.

For investors like Kolkata-based, Kumaresh Mukherjee, 72 it’s the end of an era. Soon after he retired from Philips India, he invested his provident fund corpus in fixed – return instruments like company fixed deposits. An electrical engineer by profession, in 1995 he also invested Rs 12 lakh or around one-third of his retirement corpus in the erstwhile US-64. After years of above-average returns, then trapped doors and turmoil that shook the Ind…

Pay Credit Card Bills Through ATMs

Tired of being ignored by ICICI Bank credit cards by being left out of their premium services despite being a loyal customer, I got myself a new credit card by HDFC Bank. It's another thing that HDFC Bank promised me a gold card with a higher spending limit, but then threatened to give me a silver card. When I strongly protested to their ways, they issued me a gold card, but with a much-lower-than-promised spending limit. I think the credit card companies ought to be made more accountable through stricter laws that are widely publicised (I recently read an RBI advertisement in the paper that if a credit card company rejects your application for a credit card, it has to give the reasons in writing; I never knew that!!!) and ought to made to pay for promising one thing, but delivering something totally different. SBI Cards too chased me for a month last year and promised to give me a platinum card with a high spending limit. What I finally got was a much-watered down Gold Card with …

Teachers at Hindi Vidya Bhavan

Being a huge fan of the late Behram Contrator, the founding editor of Afternoon, I have read many of his legendary column, 'Round & About'. In one of them, he makes a poignant irony: that although teachers are our torch-bearers throughout our school and college days, give us education and make us capable of facing and surviving in this world, they would always remain in that one place, while their students would go places in thier lives. Like a teacher would still be at the bus-stop waiting for the bus, all throughout thier lives, while the child will grow in status and stuture and pass by in car. I found that to be very true, so I look back - the least I can do, and appreciate the teachers who have taught me and have a hand to make me who I am today. And while I am at it, let me also tell you about some of them who, unfortunately, I did not like.

I did my schooling (SSC)from Hindi Vidya Bhavan (HVB), Marine Drive, Mumbai. I passed out my school in 1992, so this post will …