On 23 May, we left for New York. After having being completely frisked at the Detroit airport - we were shortlisted for special screening - we boarded the Northwest Airlines (NA). I kinda got a feeling that we were profiled because we are Indians and perhaps, not white. Although the flight was on time, I did not like the service. There was this snooty air-purser who was oozing attitude as if he's the CEO of Northwest. Now, in US everyone has a lot of ice in their drinks, even water. So whenever we place an order, we have to outrightly and immediately tell them to go easy on ice or no ice. So when this purser came up to our seats, I asked for a glass of juice with no ice. I thought I wasn't loud enough, so I raised my voice, albeit by a bit and said it the second time "no ice please", not to be rude or anything, but in a way that I thought I wasn't loud enough in the first place.
Very snootily, he replies back "Do you see ice in here?" I didn't respond to that as I do not believe in unnecessary confrontations, but if this would have happened in some Indian based airline in India, I would have ripped his ass apart. USA may be ahead than Indian in several matters, but in hospitality industry India is the best. US airlines suck. They do not know the abc of service and are just interested in picking up passengers from one destination and throwing them at another. Unlike Indian airline companies, they do not serve food anymore. Just water, coffee and/or soft drinks. No airline knows to serve their customer better than India. You travel by any of the Indian-based airlines and they treat you like Kings and Queens. I have heard good reports about Chinese airlines too, but I have not first-hand experience there. International staff should get some training from Jet Airways or Kingfisher Airlines.
Rest of the flight was good. We took the famed NY yellow taxi and reached our hotel on Lexington avenue. I decided to venture out in the afternoon and within minutes I got lost and was stranded.
NY is a large and very vibrant and lively city. Like Bombay, the city never sleeps. It's very easy to get lost in NY the first time, but it's even easier to get accustomed to the city and then never get lost, ever again.
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