Saturday, April 3, 2010

Taxis at premium at 5-star hotels

Mumbai Mirror newspaper reports that taxis in Mumbai fleece their passengers if they are called for, at few or more 5-star hotels.  The story shares experiences of passengers who called for taxis at these 5-star hotels and were told by the cabbies that they will charge a flat rate instead of what the usual meter shows up.

I have myself experienced this. A few months back I had gone to Grand Hyatt hotel at Kalina, Santa Cruz, Mumbai to attend an office conference. We asked the security guards at the entrance to hail a cab for us to go to, i think, Phoenix Mills, Lower Parel. I don't remember exactly whether we called for a black & yellow (B&Y) taxi or a cool cab, but it was definitely either of the two. The cab came promptly and we got inside, only to be reminded by the driver that he'll charge us a fixed rate. We deciphered that this 'fixed' rate is definitely higher than what we'd have to pay if we go by the meter. We refused to pay him the fixed rate and got off.

Mumbai Mirror has done a great job at exposing this racket. The transportation rules state that in Mumbai, taxis and rickshaws should charge as per what the meter shows and not some free-wheeling fixed or special rate the driver decides to charge depending on his whims and fancies. Just because we come out- or go to- 5-star hotels, doesn't give them the right to loot us.

1 comment:

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